The report , titled The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience, surveyed close to 8,000 business leaders across 30 countries, all of whom routinely work closely with customer service professionals from B2B technology services. In broad strokes, it paints a picture of a business landscape eager to embrace the rising wave of AI agents, particularly when it comes to customer service. Also: Can you build a billion dollar business with only AI agents yet? This...
