Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without being physically present. It also avoids the often frustrating process of troubleshooting over the phone. A surge in support needs is expected around October 14, when Microsoft stops providing free updates for Windows 10. Millions of users will have to upgrade their computers to Windows 11 unless...
