The nature of work is changing fast. As AI and agents take on more of the execution, people have more agency than ever to unlock their ambition, direct what gets done, and own the outcomes. But most organizations are not keeping up, andthe gap between what their people can do and what they are built to support is widening. That tension sits at the center of the 2026 Work Trend Index WTIannual report .We analyzed trillions of anonymized Microsoft 365 productivity signals and surveyed 20,000...
