Some positions will disappear when employees leave and are not replaced, while the remaining cuts will come through redundancies. Trade unions have warned that Centrica’s AI investment will hand hundreds of human jobs to chatbots . Centrica CEO Chris O’Shea says AI is not directly driving the cuts. According to him, more than 90% of British Gas customers now use digital channels first, while calls to the company have fallen by 20% via The Guardian . Using an app or website first,...
